Shipping policy
Shipping Policy
When do we ship orders?
Orders are shipped Monday – Friday. If your order is shipping via UPS or FedEx, the order must
be received by 11am pacific time to ship out the next business day. If your order is shipping via
USPS, it must be received by 9am pacific time to ship out the next business day.
Where do we ship?
We ship domestically. If you have a question about domestic
shipments, or shipments going to Canada, please email kat@sherline.com
How do you ship?
Most of our orders ship via UPS. However if the items weigh less than a few pounds, we most
likely will ship via USPS. We will also use FedEx at your request.
Since we do ship most of our orders via UPS, our website will only allow you to choose that as a
shipping option. However there is a comments box on the shipping selection screen where you
can write in your desired shipping method.
Small orders going to Canada will almost always be sent by USPS to help
save on shipping cost and brokerage fees.
Rates to ship?
We offer free domestic standard shipping.
If you require expedited shipping you can contact us at: lydia@birchandhome.com
How to track your order?
If a tracking number is available and an email address was provided at the time of order, you will
receive an automated email from either UPS or USPS with your tracking number once the order
ships. For all other shipping methods, once the order ships, the order on our website is updated
with a tracking number. You can retrieve your order information by logging into
your account on the website.